New centre at VGH streamlines care for mental health and substance use clients

Vancouver, BC – Vancouver Coastal Health has opened a new centre to streamline access to mental health and substance use services. The Access and Assessment Centre (AAC) at Vancouver General Hospital will take pressure off emergency departments and provide a central location where clients with mental health and substance use problems can access health care services and information, including an onsite assessment.

The Access and Assessment Centre consolidates a number of existing services under one roof, including Acute Home Based Mental Health Treatment, Mental Health Emergency Services (Car 87/88 partnership with Vancouver Police Department) and Vancouver Adult Mental Health Intake Assessment services. New services include self/family referrals, 24/7 phone & walk-in access, and in-depth screening to recommend the best next step for clients. Having one reception, phone and file for patients will lead to more coordinated service and care.

The AAC is a 24/7 Walk-in clinic and phone service for urgent and non-emergency access to VCH Mental Health and Substance Use services (phones & clinic are open 24 hours a day, 7 days a week). We provide onsite assessments, phone assessments and clinical outreach to adult (17+) Vancouver residents. No referral or appointment required.

Phone Number: 604.875.8289

Address: 711 West 12th Ave (enter through back lane behind 715 West 12th Ave “Health Centre”).